Call Director - Configuration

To configure the Call Director optional feature:

  1. Make Call Director available to users by assigning an FCOS that includes feature bit 292 (Enable NP Call Director). This bit causes the Call Director tab to be displayed in the Web View interface.

Note: Ensure that you have adequate Call Director licenses before adding the bit to an FCOS. Call Director is licensed on a per-mailbox basis. If you assign the Call Director FCOS to more mailboxes than you have Call Director licenses for, then the feature may work only intermittently. To avoid this situation, verify the number of Call Director licenses you have assigned before assigning the FCOS to mailboxes.

To verify how many licenses you have:

  1. Use the Text console to run the Call Director Database Report. This will give you listings of how many Call Director Mailboxes are in use and which mailboxes are using them.

    Note: When you assign an FCOS containing the Call Director bit 292 (Enable NP Call Director) to a mailbox, the mailbox is not immediately enabled with the Call Director feature. A Call Director Database update (below) is required to enable Call Director for new users.

    To update the Call Director database:

  2. You can wait for the automatic update that is done at midnight every night, or you can perform a manual update. To perform a manual update from the Text console Main menu, select (S) System Maintenance, (R) Reconfiguration, and then (H) Update Call Director Database.

  3. Create a Line Group for Call Director.